consegui o email deles segue abaixo :
Hi Emanuel,
This is Kevin V. from Xbox Customer Support. This email is a confirmation that we've refunded your Xbox One game which is Shadow of Mordor (429.00 HKD) on 9/29/2014. The refund has been processed on our end and it has been sent to your bank or financial institution. Usually, our request will be processed on their end within 1-2 billing cycle. Rest assured that once it's completed on our end, the bank will automatically settle this on your end.
Here's the reference number of your refund: xxxxxxxxxx
Once again, we would like to thank you for contacting Xbox Customer Support. Have a wonderful rest of your day.
Xbox Customer Support,
Kevin
Com este email posso entrar em contato com o banco e ja pedir o cancelamento do produto na fatura ?
Pode.
Você pode mandar print do commerce.microsoft.com também.